lbk8 Privacy Policy

1. Overview

This Privacy Policy ("Policy") is published by lbk8 ("lbk8", "we", "us", or "our") and governs the collection, use, storage, and disclosure of personal information obtained through the lbk8 website located at https://lbk8.lat and all associated sub-pages, mobile interfaces, and digital services (collectively, the "Platform").

lbk8 is an online sportsbook and casino entertainment platform serving users in Malaysia, including those based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and across the country. We are committed to safeguarding the privacy of every registered member and visitor in accordance with applicable data protection principles and Malaysian legal requirements.

By accessing or using the lbk8 Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2. Information We Collect

lbk8 collects personal information necessary to provide you with a secure, compliant, and personalised gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and preferred username when you create an account on lbk8.
• Identity verification: A copy of your MyKad, passport, or other government-issued identification document, as required for KYC (Know Your Customer) compliance.
• Financial information: Bank account details (e.g., Maybank, CIMB, Public Bank, RHB), e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), or cryptocurrency wallet addresses used for deposits and withdrawals.
• Communications: Messages, enquiries, and support tickets you submit to the lbk8 customer support team.
• Responsible gaming data: Self-exclusion requests, deposit limits, session time limits, or other responsible gaming preferences you configure on the Platform.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, features accessed, games played, bets placed, session duration, clickstream data, and referring URLs.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookies and similar technologies: Session cookies, persistent cookies, web beacons, and local storage objects as described further in Section 5 of this Policy.

2.3 Information from Third Parties

• Identity and fraud verification data from third-party KYC service providers.
• Payment confirmation and transaction records from payment processors and banking partners.
• Publicly available information used to verify identity or comply with anti-money laundering (AML) obligations.

3. How We Use Your Data

lbk8 uses the personal information collected for the following purposes, each of which represents a legitimate interest or legal obligation of our business:

• Account creation and management: To register you as a member, verify your identity, and administer your lbk8 account throughout its lifecycle.
• Service delivery: To process bets, wagers, deposits, withdrawals in MYR, and all other transactions you initiate on the Platform.
• Regulatory compliance: To meet KYC, AML, and responsible gaming obligations, including age verification to ensure all users are aged 21 and above.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, collusion, or any other activity that violates our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 support channels.
• Platform improvement: To analyse usage patterns, run A/B tests, and improve the functionality, design, and performance of lbk8.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications — only where you have opted in to receive them.
• Legal obligations: To comply with applicable Malaysian laws, court orders, regulatory demands, or law enforcement requests.

4. Sharing of Information

lbk8 does not sell or rent your personal data to any third party. We may share your information only in the following limited and controlled circumstances:

• Service providers: Third-party vendors who assist in operating the Platform, including payment processors, KYC providers, cloud hosting partners, analytics providers, and customer support platforms. These parties are contractually bound to process your data only for the purposes we specify.
• Regulatory authorities: Government agencies, financial regulators, or law enforcement bodies in Malaysia or internationally, where disclosure is required by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Fraud prevention networks: Where necessary to investigate suspected fraud, money laundering, or other illegal activity, we may share data with relevant industry bodies or law enforcement.
• With your consent: In any other circumstances where you have provided explicit, informed consent for a specific sharing purpose.

All third parties who receive personal data from lbk8 are required to maintain appropriate security measures and may not use the data for any purpose beyond what is strictly necessary to perform the services engaged.

5. Cookies & Tracking Technologies

lbk8 uses cookies and similar tracking technologies to enhance your experience on our Platform and to gather aggregate analytical data. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

• Strictly necessary cookies: Essential for core Platform functions such as login sessions, security tokens, and shopping cart state. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data on how visitors use lbk8, including pages visited and time spent, to help us improve the Platform.
• Functionality cookies: Remember your preferences such as language settings, display options, and region (e.g., Malaysia).
• Marketing cookies: Track your interactions with lbk8 to enable us to show you relevant promotional content. These are only set if you have consented to marketing communications.

You may configure your browser to refuse all or certain cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the lbk8 Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

6. Data Retention

lbk8 retains your personal information for as long as your account remains active, and for a period thereafter as required by applicable law or legitimate business need. Specifically:

• Account data is retained for the duration of your membership and for a minimum of five (5) years after account closure, in compliance with AML regulations.
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of seven (7) years in accordance with financial record-keeping requirements.
• Support communications are retained for up to three (3) years from the date of the last interaction.
• KYC and identity documents are retained in accordance with the duration specified by applicable regulatory requirements, typically five (5) years post-account closure.

When data is no longer required, lbk8 will securely delete or anonymise it so that it can no longer be associated with any individual.

7. Security Measures

lbk8 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• AES-256 encryption for data at rest and TLS 1.2+ for all data in transit.
• Multi-factor authentication (MFA) options for lbk8 member accounts.
• Regular penetration testing and independent security audits of the Platform.
• Strict role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Continuous server monitoring and intrusion detection systems.
• Secure, geographically redundant data backup infrastructure.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, lbk8 will notify affected users and relevant authorities as required by law without undue delay.

8. Your Rights

As a user of the lbk8 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at the email address provided in Section 11.

• Right of access: You may request a copy of the personal data lbk8 holds about you, along with information on how it is being used.
• Right to rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: Subject to applicable legal obligations (such as AML record-keeping requirements), you may request that lbk8 delete your personal data.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your personal data while a dispute or review is pending.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

lbk8 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, of which we will notify you in writing.

9. Minors and Age Restrictions

lbk8 is an online gambling platform strictly intended for adults. You must be at least 21 years of age to register for an account or participate in any betting, casino, or gaming activity on lbk8. This requirement is consistent with responsible gambling standards applicable in Malaysia.

lbk8 does not knowingly collect personal information from individuals under the age of 21. During the registration process, we collect your date of birth and verify your identity through KYC procedures to enforce this age restriction. If we discover that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, void any associated transactions, and delete the data as promptly as possible.

Parents and guardians who believe their child may have accessed or registered on the lbk8 Platform are encouraged to contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

lbk8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other operational factors. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Post a prominent notice on the lbk8 Platform notifying users of the update.
• Where required by law or where changes are significant, send a direct notification to your registered email address.

Your continued use of the lbk8 Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. All prior versions of this Policy are archived and available upon written request.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lbk8 handles your personal data, please do not hesitate to reach out to our dedicated Privacy & Data Protection team.

You can contact us by email at: [email protected]

Please include your full registered name, your lbk8 username, and a clear description of your request or concern so that we can assist you as efficiently as possible. All enquiries are handled with strict confidentiality and in accordance with this Privacy Policy. Our team typically responds within two (2) to five (5) business days.

For further context on your rights and responsible gaming tools available to you, we recommend also reviewing our Responsible Gaming page and our Terms & Conditions.